Shipping Policy
Last updated: 05.04.26
At Create Intention, we ship worldwide. We want you to get your order safely and on time, so please read this carefully.
Processing Time
In-stock items: processed and dispatched within 2–3 business days
Pre-order items: dispatched according to our Pre-Order Policy (see below)
Shipping Times
Delivery times are estimates and depend on your location:
Estimated Shipping Time
UK
3–7 business days
Europe
5–10 business days
Rest of World
10–21 business days
These times do not include production time for pre-orders.
Shipping Costs
Calculated at checkout based on destination and weight
International customers are responsible for any customs duties, taxes, or import fees
Create Intention is not responsible for delays caused by customs
Lost or Damaged Packages
We recommend using a tracked shipping option
If your package is lost or damaged, contact us immediately with order number and photos
For international returns, the customer is responsible for shipping costs
Address Accuracy
Please ensure your shipping address is accurate at checkout
We cannot guarantee changes after the order is placed
Pre Order Policy
Last updated: 05.04.26
Create Intention releases some items as pre-orders to produce limited-run, handmade screen-printed designs. Pre-orders allow us to create exactly what our customers want without overproduction.
Pre-Order Window
Pre-orders are open for a limited time (stated on product page)
Orders placed during the pre-order window are manufactured after the window closes
Production Time
Pre-order production takes approximately 2-3 weeks
Dispatch occurs once all items are produced
Shipping
Pre-order shipping follows our Shipping Policy
Estimated delivery dates will be provided, but may be delayed due to production, supply, or courier issues
Cancellation & Refunds
Once production has started, pre-order items cannot be cancelled
Change-of-mind refunds are generally not accepted for pre-orders
Faulty, damaged, or incorrect items will be replaced, refunded, or credited
Communication
We will notify you by email once your pre-order is being dispatched
You will receive tracking information when your order ships
Worldwide Pre-Orders
International customers are responsible for customs duties and import taxes
Delays caused by customs are outside our control